3-ročná záruka výmeny zariadenia pre Barracuda Spam & Virus Firewall 300
Elektronická licencia
Dodanie do 48 hod.
Pri objednaní uveďte sériové číslo, firemný názov koncového zákazníka a prevádzkovanú doménu.
This service is designed for corporate environments that cannot afford downtime.
We know how important it is to have 100% up-time in corporate environments. We have worked hard to build industrial strength reliable “carrier grade” equipment. Our systems have a 99.99% up-time.
We are also realistic and understand that sometimes things still go wrong and equipment does fail. We, therefore, offer the Barracuda Instant Replacement Service.
With the Instant Replacement Service, we provide next business day shipping of replacement hardware. If your Barracuda Networks product fails, we will ship you a replacement unit within 1 business day so that you can get back up and running. We will bill you pending return of the failed unit, but once the unit is received, you will be fully credited.
In addition, the Instant Replacement Service includes:
•Enhanced Support which provides phone and email support 24x7.
•Data migration service for Barracuda Spam & Virus Firewalls. Barracuda Networks will assist movement of data and configuration from the old product to the new product if the old data is accessible.
•Data recovery service for Barracuda Backup Servers. Upon request, Barracuda Networks will preload the most recent data and configuration stored by Barracuda Networks to the new product (note this may take additional time).
•Hard Disk replacement on Barracuda Networks models that have swappable raid drives. Barracuda Networks will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda Networks.
The Instant Replacement Service begins on the date the Barracuda Networks product is delivered to you and expires exactly one year, three years, or five years from the delivery date, depending on the specific service plan purchased.
You will have 60 days from the date of purchase of the Barracuda Networks product to decide if you wish to purchase the Instant Replacement Service. If you wish to purchase the Instant Replacement Service within the 60-day window, the Service will retroactively begin on the delivery date of the Barracuda Networks product and continue for the time period purchased. All Instant Replacement renewals are retroactive should you fail to keep your subscriptions current.
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